by Jo | Jan 31, 2012 | Customer Service, Other Internet things
So today was a fairly normal until my email to my local bus company went slightly viral in the news. I basically took the afternoon off work to respond to it and watch bemusedly as it grew and travelled online. I certainly didn’t expect to be searching Twitter...
by Jo | Apr 25, 2011 | Customer Service, Digital
Marketing is not a task. Marketing is not a department. Marketing is not a job. Marketing happens every time you engage (or not) with your past, present, and potential customers So, recently I’ve been reading UnMarketing: Stop Marketing. Start Engaging. by Scott...
by Jo | Mar 9, 2011 | Customer Service
Boo Scottish Power (my new electricity supplier) for charging me much more than I think you should Yey Scottish Power for letting me book a callback at a specific time. I hate calling customer service lines, being held in a queue, being told you’re a valued...
