Today I went to the Technology For Marketing & Advertising (TFM&A) show in London where my time was spent alternating between making apologetic faces at exhibitors (no I don’t have thousands of pounds to spend on your shiny software) and scribbling pages of notes in the seminars.

Ironically (for a day about digital stuff) I scribbled pages and pages of notes in my notebook (well, its a little book and I have big writing) and will be adding them here for you to read and ponder. If you want to buy me one of these I can make sure I get my thoughts to you faster in future :)

As I picked up so many interesting bits and things that might be useful for other people on my course I’m breaking this down into a series of posts.


The first session I went to was ‘Tying Social and Email Together – Designing a multi-channel campaign‘ by a speaker from ExactTarget which focused on how email and social media can complement each other.

We’ve moved from a one way organisation to consumer relationship in which the organisation tells the consumer what to think to a consumer to other consumers relationship where they tell the brand what they think. Data about customers is now a key business asset.

Email: Familiarity, manageability, trust & privacy, relevancy, exclusivity
Facebook: Connection, self-expression, entertainment, discovery, control
Twitter: Influence, brevity, accessibility, interaction, versatility -> Twitter has the most potential to drive affinity (or damage your brand) as users talk about your brand

Email marketing is becoming more targeted and more relevant, e.g. Amazon emails based on purchase/browsing history, which means a higher conversion rate and higher ROI. Advanced segmentation can be based on demographics, engagement, purchase behaviour and/or brand advocacy

‘Forward to a friend’ in emails can be developed using social share, e.g. encouraging people to share things on Facebook/Twitter. This also helps identify brand advocates.

SMS can be used to convert customers to online (with all the data analysis benefits that brings), e.g. high street shops (an environment where most people have their mobile phone with them) using an in-store discount as an incentive to text your email address to their shortcode.